We are terribly sorry! We can assure you the products left our warehouse in a perfect state. Unfortunately, packages are sometimes damaged during their journey, but unless your sealed package of formula was accidentally opened as well, damage to the box is only cosmetic.

Inspect all the individual pouches. If none are leaking formula, then it is safe. You can take a bucket of water and submerge the pouch for further inspection. If there are no bubbles then the pouch is still 100% airtight.

If you received a badly damaged package, it’s necessary to report it to the delivery man and take pictures of the damage. Otherwise, the delivery organizations will deny compensation. Please also don’t hesitate to contact us and report the damage. We will then take care of it as quickly as possible.